This Clarification Text is provided by Mac Beau Health Tourism A.Ş. Company (“Treatment Planner”) in order to enlighten the treatment planner's customers regarding the processing of their personal data by the treatment planner within the scope of the Personal Data Protection Law No. 6698 (“Law”).
  1. Processing of personal data
    1. Your personal data may be processed in a limited way for the collection and acquisition of oral, written, visual or electronic media, for the planning and management of the treatment package services offered by the call center, website, verbal, written and similar channels in order to carry out such transactions. Information to be processed: your identity information, name, surname, telephone number, e-mail address, T.R. ID number or passport number or temporary T.R. ID number, date of birth, gender, your country and city, your hospital appointment information, your current or current diseases, your height, weight, medications you use, pre-operative and post-operative photos, video images you sent us for treatment planning, before and after the patient's treatment service Photographs, videos taken by the doctor and all kinds of data obtained by us during the provision of the service.
    2. Contact information established between the patient and the treatment planner will be processed and stored. These are verbal and written interviews with the call center, call records obtained with our switchboard system, and e-mail correspondence.
    3. The patient's payment information will be kept by the treatment planner. These; Your IBAN number is your billing information and other similar financial data and information.
    4. Your camera records taken and stored for security and audit purposes during the patient's visit to the treatment planner.
    5. Your name, surname, telephone number, branch of service, e-mail address, IP and technical information automatically recorded by the server that you send through the website.
    6. No medical information is recorded by the treatment planner.
  2. Transfer of personal data
    1. Your personal data will be transferred by the treatment planner when requested by the ministry of health, sub-units of the ministry of health, security forces, courts and other judicial authorities.
    2. Your personal data will be transferred to contracted doctors, contracted hotels, contracted hospitals and contracted transfer companies, which are our business partners, in order to be able to make a reservation on behalf of the patient by the treatment planner.
    3. With our business partners, domestic/foreign organizations, other third parties, legal representatives, with whom we receive consultancy, authorized legal representatives and third parties, including the lawyers, consultants, auditors we work with, with whom we receive services, cooperate with, contractually to carry out our activities. only in connection with the service received, in a limited, measured manner and with the precondition that they take all the technical and administrative measures required by KVKK during the service.
  3. Information activities
    1. SMS, e-mail, etc., limited only to patients and promotional activities who have given approval within the scope of KVKK and ETK. In the form of commercial electronic messages, information and promotions that protect and improve health are made. If the recipients do not want to receive the messages, they can use their right to reject the message content. Consent is valid until the right to refuse is exercised.
    2. On the other hand, visual and audio recordings of some patients, such as photographs and/or videos, are processed only by obtaining the explicit consent of the relevant persons in order to carry out promotional activities within the treatment planner. The persons concerned can withdraw their express consent on this matter at any time.
    3. The treatment planner is responsible for keeping your personal information confidential.
    4. The patient was allowed to use the pre- and post-operative photographs by the treatment planner, provided that they were not distinctive to the patient.
  4. Your rights regarding the protection of personal data
    Within the scope of Article 11 of the KVKK, which regulates the rights of the person concerned;
    1. Learning whether personal data is processed or not,
    2. If personal data has been processed, requesting information about it,
    3. Learning the purpose of processing personal data and whether they are used in accordance with the purpose,
    4. Knowing the third parties to whom personal data is transferred at home or abroad,
    5. Requesting correction of personal data in case of incomplete or incorrect processing,
    6. Requesting the deletion or destruction of personal data,
    7. Requesting notification of the third parties to whom the personal data has been transferred, regarding the rectification, deletion or destruction of personal data,
    8. Objecting to the emergence of a result against the person himself by analyzing the processed data exclusively through automated systems,
    9. To request the compensation of the damage in case of loss due to unlawful processing of personal data,
  5. Complaints and communication
    You can submit your applications to us from the "KVKK Access / Communication Request Form" on the website in accordance with the Communiqué on Application Procedures and Principles to the Data Controller.